forget the password

Customer service assisted password modification process description

Warm Tips: If you forget your account password and cannot retrieve it by yourself, please be sure to contact us through the only official customer service channel listed below for assistance in modification. Please prepare your account verification information.

Step 1: Contact official customer service

Please contact our customer service team through any of the following official designated channels:

Telegram (TG): [

WhatsApp: []

Facebook (FB): []

Please note:

Contact customer service only through the official channels listed above.

Beware of counterfeit accounts! Customer service staff will not actively contact you through other means (such as private messages, strange calls, etc.) to request password changes.

Please clearly state your needs: "I forgot my account password and need assistance in resetting it."

Step 2: Provide account verification information (choose one)

In order to confirm that you are the legal owner of the account and ensure the security of your account, you need to provide customer service with any of the following valid account verification information:

Recharge record proof:

Provide a screenshot of a recent successful recharge order.

The screenshot must clearly show: recharge amount, recharge time, order number (if any) and account information to which the recharge is made (such as user name, ID or bound mobile phone/email address).

(For example: game point card recharge, account balance recharge, etc., which can be clearly linked to your account payment voucher).

Registered user ID:

Accurately provide the complete user ID of your account (usually the user name you set when registering or the unique ID assigned by the system).

Registered mobile phone number:

Provide the complete mobile phone number bound when registering the account.

Bound email address:

Provide the complete email address bound when registering the account.

Important tips:

The information you provide must be exactly the same as the information recorded when registering your account.

The customer service staff will verify the information in the system based on the information you provide.

If the information cannot be verified or there is a question, the customer service may not be able to complete the password reset for you.

Step 3: Wait for customer service to process and verify

After receiving your request and verification information, the customer service staff will verify it.

The verification process may take some time (usually within 1-3 working days, depending on the customer service workload and the complexity of the information), please be patient.

Customer service staff may communicate with you through the channel you contacted them (TG/WhatsApp/FB) to confirm details or request additional information (if necessary). Please keep communication open and pay attention to receiving messages.

Step 4: Receive a new password and log in to modify it

After verification, the customer service staff will reset your password for you in the background.

Customer service staff will provide you with a temporary new password or inform you that the password has been reset through the channel you contacted them (TG/WhatsApp/FB) (you may need to use the registered mobile phone number/email to receive the verification code or directly set a new password).

Please be sure to:

Immediately try to log in to your account using the information provided by the customer service.

After successful login, go to the account settings or security center as soon as possible to change the temporary password to a new, strong password you set yourself!

It is strongly recommended to set a password that contains uppercase and lowercase letters, numbers and symbols, and it should not be the same as other website passwords.

Safety Tips (very important!)

Customer service will never ask for your password or SMS verification code! If the "customer service" you contact asks you to provide your current password or the SMS/email verification code you received, please terminate the conversation immediately and report it. This is likely a scam.

Customer service will not contact you to change your password by phone, unofficial email or other non-designated channels.

Protect your personal information: During communication, only provide the verification information required by customer service (such as ID, registered mobile phone number, email, recharge record). Never disclose sensitive payment information such as bank card number, CVV code, payment password, etc. to customer service.

Beware of phishing links: Customer service will not send emails or messages asking you to click on a link to enter a password. Password changes should be made on the official platform or APP.